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Customer
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Other titles in the Briefcase Books series
include:
Communicating Effectively by Lani Arredondo
Performance Management by Robert Bacal
Recognizing and Rewarding Employees
by R. Brayton Bowen
Motivating Employees by Anne Bruce
and James S. Pepitone
Leadership Skills for Managers by Marlene Caroselli
Effective Coaching by Marshall J. Cook
Conflict Resolution by Daniel Dana
Project Management by Gary Heerkens
Managing Teams by Lawrence Holpp
Hiring Great People by Kevin C. Klinvex,
Matthew S. O’Connell, and Christopher P. Klinvex
Empowering Employees by h L. Murrell and
Mimi Meredith
Presentation Skills for Managers by Jennifer Rotondo and
Mike Rotondo
The Manager’s Guide to Business Writing
by Suzanne D. Sparks
Skills for New Managers by Morey Stettner
To learn more about titles in the Briefcase Books series go to
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ters, information about the authors, discussion guides for
using these books in training programs, and more.
A
Briefcase
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Customer
Relationship
Management
Kristin Anderson
Carol Kerr
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