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438 PART TWO THE PROCESS AREAS
Examples of quality and process performance attributes for which needs
and priorities might be identified include the following:
•Duration
• Predictability
•Reliability
• Maintainability
•Usability
• Timeliness
• Functionality
•Accuracy
3. Define and document measurable quality and process performance
objectives for the project.
Defining and documenting objectives for the project involve the
following:
• Incorporating anizational quality and process per-
formance objectives
• Writing objectives that reflect the quality and process performance
needs and priorities of the customer, end users, and other relevant
stakeholders
• Determining how each objective will be achieved
• Reviewing the objectives to ensure they are sufficiently specific,
measurable, attainable, relevant, and time-bound
Examples of measurable quality attributes include the following:
• Mean time between failures
• Number and severity of defects in the released product
• Critical resource utilization
• Number and severity of plaints concerning the provided
service
Examples of measurable process performance attributes include the
f o l l o w i n g :
• Cycle time
• Percentage of rework time
• Percentage of defects removed by product verification activities (per-
haps by type of verification, such as peer reviews and testing)
• Defect escape rates
• Number and severity of defects found (or incidents reported) in first year
following product delivery (or start of service)
Quantitative Project Management 439
Examples of project quality and process performance objectives include:
• Maintain change request backlog size below a target value.
• Improve velocity in an Agile environment to a target value by a target
date.
• Reduce idle time by x% by a target date.
• Maintain schedule slippage below a specified percent.
• Reduce the total lifecycle cost by a specifi