文档介绍：目录第一章销售...............................................................................................................-3-一、销售员工手册...................................................................................................-3-(一).仪容仪表............................................................................................-3-(二).待客礼仪............................................................................................-4-(三).营业前准备........................................................................................-4-(四).考勤及休假制度................................................................................-4-(五)..交接班管理规范...............................................................................-5-(六)..单证编写及财务规范.......................................................................-6-(七).保密要求............................................................................................-6-(八).犯错行为............................................................................................-6-(九)..处罚方法...........................................................................................-7-(十).奖励方法............................................................................................-7-(十一).设计员职责......................................................................................-7-(十二).店长职责........................................................................................-8-附录一:优秀员工评比标准...........................................................................-9-附录二:优秀专卖店评比标准.....................................................................-10-附录三:交接班记录表.................................................................................-11-第二章索菲亚工作流程.............................................................................................-12-一、订单运作.........................................................................................................-12-二、库房管理.............................................................................