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Springer - Management By Measurement - Designing Key Indicators And Performance Measurement Systems - 2007.pdf

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文档介绍

文档介绍:Fiorenzo Franceschini
Maurizio Galetto · Domenico Maisano
Management
by Measurement
Designing Key Indicators
and Performance Measurement Systems
With 87 Figures and 62 Tables
123
Professor Fiorenzo Franceschini
Dr. Maurizio Galetto
Dr. Domenico Maisano
ICO di TORINO
Dip. Sistemi di Produzione ed Economia dell’ Azienda
Corso Duca degli Abruzzi, 24
CAP 10129
Torino
Italy
fiorenzo.******@
maurizio.******@
domenico.******@
Library of Congress Control Number: 2007931051
ISBN 978-3-540-73211-2 Springer Berlin Heidelberg New York
This work is subject to copyright. All rights are reserved, whether the whole or part of the material
is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation,
broadcasting, reproduction on microfilm or in any other way, and storage in data banks. Duplication
of this publication or parts thereof is permitted only under the provisions of the German Copyright
Law of September 9, 1965, in its current version, and permission for use must always be obtained
from Springer. Violations are liable to prosecution under the German Copyright Law.
Springer is a part of Springer Science+Business Media
© Springer-Verlag Berlin Heidelberg 2007
The use of general descriptive names, registered names, trademarks, etc. in this publication does
not imply, even in the absence of a specific statement, that such names are exempt from the relevant
protective laws and regulations and therefore free for general use.
¨
Production: LE-TEX Jelonek, Schmidt & Vockler GbR, Leipzig
Cover-design: WMX Design GmbH, Heidelberg
SPIN 12080427 134/3180YL - 5 4 3 2 1 0 Printed on acid-free paper
Foreword
For a long time I was troubled by the doubt that those who were criticizing
the School of Management Engineering were right, in considering this
school a poor imitation, combining both the “old school” of engineers and
that of Economics.
In spite of the ess of

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