文档介绍：上海交通大学
硕士学位论文
中国电信运营商信息化战略的调整研究
姓名:王昱
申请学位级别:硕士
专业:工商管理
指导教师:唐元虎
20060115
中国电信运营商信息化战略的调整研究
摘要
经过 20 多年的高速发展中国电信市场的市场容量和市场竞争环
境都发生了质的变化主要的电信运营商由一家独大的垄断经营发展为
业务量互相匹敌的多家运营商主流电信业务由单一话音业务发展为语
音和数据业务等量齐观而且后者发展迅猛业务变化日新月异而国
内运营商的企业信息化系统在面对当前复杂多变的市场环境时已经显得
力不从心中国的电信运营商迫切需要调整信息化战略以实现业务可持
续发展
本文首先分析了当前电信市场环境及其发展趋势对电信运营企业竞
争力的影响特别是对企业信息化系统提出的要求然后介绍了电信企
业信息化的国际标准以及国内运营商与国际标准的差距接着通过国内
运营商和国际一流电信运营商的比较分析具体提出了国内运营商在信
息化技术体系和管理体系两方面存在的问题根据信息化发展的阶段理
论找到国内运营商信息化建设的路标根据存在的问题和发展现状文
章提出了信息化战略调整的方案包括技术体系和管理体系的各个主要
环节最后文章针对战略调整方案提出了执行策略建议
本文试图通过对电信信息化国际标准 eTOM 的理解结合实际
工作中在电信运营商信息化项目执行上的实践经验找到国内电信运营
商在信息化建设的管理和技术两方面存在的差距同时根据实践中对国
内运营商信息化现状的把握提出了具有可操作性的战略调整建议这
些建议在针对当前电信市场现状的同时也考虑到 NGN 和 3G 未来在
中国的大规模商用所带来的重大影响
关键字电信运营商信息化战略组织架构 eTOM 模型
THE RESEARCH OF IT STRATEGY OF
OPERATORS IN CHINA
ABSTRACT
Due to rapid development for over 20 years, market in China
has been changed significantly both in the terms of capacity plexity.
Main players turned from one big monopoly to petitors with
almost similar market shares, along with main services from voice to data.
Compared with the rapid changes happening in market place, the IT systems
of operators in China are proved to be incapable to support the
sustainable development, which actually e the bottle neck of business
and need to be improved immediately.
Within this thesis, we analyze the impact on IT systems of
operators imposed by market development. Then we introduce the
international standard of operator IT system and mark out the gap
between the standard and the current situation of main operators in
China. To fill up the gap, we analyze the necessary IT strategic changes to IT
systems, both from technology point of view and management point of view.
Furthermore, we illustrate the practical steps to implement and apply those
changes to IT systems.
This thesis attempts to discuss the gap between the current situation of
IT systems of operators in China and the international