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说服性索赔和拒绝函PPT讲座.ppt

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说服性索赔和拒绝函PPT讲座.ppt

上传人:梅花书斋 2019/10/22 文件大小:481 KB

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说服性索赔和拒绝函PPT讲座.ppt

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文档介绍:PersuasiveclaimsAsmentionedinChapter7,,whenanimmediateremedyisdoubtful,,,it’saprocessofchangingpeople’sattitudeorinfluencingtheiractions,,,wemeanreasoningwiththereader---presentingfacts,.▼Openwiththewordsthat1)setupthestrategy,and2),pointofagreement,statementoftheproblemorbriefreviewofactionyouhavetakentoresolvetheproblem.▼Presentidentifyingfactstoproveyourclaimisvalid;explainwhythereceiverisresponsible,usingpersuasivelanguageandyou-view-point.▼;therefore,,;“no”,however,.▼.Beginwithwordsthatindicateresponsetotherequestandareneutralastotheanswer,.▼Presentyourjustificationorexplanation,usingpositivelanguageandyou-viewpoint.▼Refusepositively.▼Endwithadapted,:SUBJECT:CODE-A-PHONEMODEL100SYourCode-A-’,,heavy