文档介绍：------------------------------------校验:_____________--------------------------------日期:_____________淘宝客服绩效考核标准2016淘宝客服绩效考核说明目录1绩效考核的定义.............................................................................................................................22具体细节要求.................................................................................................................................23考核方案.....................................................................................................................................................................................................................................................................................................................................................................................................34考核指标权重.............................................................................................................................................................................................................................................................................................................................................................................................55内部晋升机制与薪酬计算.........................................................................................................................................................................