文档介绍：河北工业大学硕士学位论文
TG 酒店人才流失现状分析及对策研究
摘要
人力资源是知识经济时代的第一资源,人力资源是企业生存和发展的关键战略性资
源。伴随着日益激烈的酒店人才争夺战的白热化,酒店业人力资源的频繁流动问题日益凸
显,人才的高流失率困扰酒店管理者。酒店人才的流失不仅造成了酒店企业技能和经验的
流失、品牌信誉受损、员工的忠诚度和凝聚力降低,而且直接威胁到酒店的生存与发展。
酒店人力资源开发与管理成为人力资源管理部门研究的首要问题。
TG 酒店是位于北京市内的一家三星级涉外酒店。随着竞争的加剧,一个严峻的问题摆
在了 TG 酒店管理者的面前——酒店的优秀人才正不断流失,现有人才队伍的不稳定不仅
影响酒店的正常生产运营,更增加了酒店用人成本,严重影响酒店的后续发展。
本论文根据 TG 酒店人才流失现状,运用管理学、人力资源开发与管理、公共关系学
等理论,以 TG 酒店现行人力资源政策和管理制度、员工的满意度作为研究对象,分析了
TG 酒店人力资源开发与管理存在的问题、人才流失的原因以及对企业造成的不利影响,
提出了 TG 酒店解决人才流失危机的管理措施、应对方案,建立人才危机预警机制;控制
人才流失的原则及具体对策,探索出人才优化使用的管理途径,其研究成果对于其它劳动
密集型、情感密集型企业应对人才流失及防止人才流失,具有普遍的借鉴意义。
关键词: 酒店人力资源,人才流失,员工满意度
i
TG 酒店人才流失现状分析及对策研究
The Anylasis & Countermeasure Research
on Personnel Flowing Problems of TG Hotel
Abstract
Human resource is the first resource in the era of the knowledge economy and the key
strategic resource for the existence and development of the enterprises. With the fiece
competition in getting the talened among the hotels, the frequent personnel flowing is ing
more and more obvious and the high flowing rate is troubling the management. It not only leads
to the loss of the skills and experiences of the hotel, the damage of the hotel brand, the drop of
the staff loyalty, but also threatens the existence and development of a. hotel. Therefore, it has
e the primary problem to be solved by the hotel management.
TG Hotel is a three-star hotel in Beijing, which is facing the problem of the frequent
personnel flowing. The instability of the staff team affects the normal operation as well as
personnel cost, even the persistent development of the hotel.
Based on the present personnel state of TG Hotel, science of management, theories of
development of human resources and public relations, the thesis chooses the present human
resource policies and staff satisfaction as an research object, analyses the problems with the
development and mana