文档介绍：Page i Monday, August 16, 2004 5:57 PM
MCDST:
Microsoft Certified Desktop
Support Technician
Study Guide
Bill Ferguson
San Francisco • London
Page ii Monday, August 16, 2004 5:57 PM
Associate Publisher: Neil Edde
Acquisitions Editor: Maureen Adams
Developmental Editor: Maureen Adams
Production Editor: Rachel Gunn
Technical Editors: James Kelly, Warren Wyrostek
Copyeditor: Linda Recktenwald
Compositor: Craig Woods, Happenstance Type-O-Rama
CD Coordinator: Dan Mummert
CD Technician: Kevin Ly
Proofreaders: Nancy Riddiough, Laurie O’Connell
Indexer: Nancy Guenther
Book Designers: Judy Fung, Bill Gibson
Cover Designer: Archer Design
Cover Illustrator/Photographer: Photodisc and Victor Arre
Copyright © 2004 SYBEX Inc., 1151 Marina Village Parkway, Alameda, CA 94501. World rights reserved. No
part of this publication may be stored in a retrieval system, transmitted, or reproduced in any way, including but
not limited to photocopy, photograph, ic, or other record, without the prior agreement and written per-
mission of the publisher.
Library of Congress Card Number: 2004094373
ISBN: 0-7821-4352-0
SYBEX and the SYBEX logo are either registered trademarks or trademarks of SYBEX Inc. in the United States
and/or other countries.
Screen reproductions produced with FullShot 99. FullShot 99 © 1991–1999 Inbit Incorporated. All rights reserved.
FullShot is a trademark of Inbit Incorporated.
The CD interface was created using Macromedia Director, COPYRIGHT 1994, 1997–1999 Macromedia Inc.
For more information on Macromedia and Macromedia Director, visit .
Microsoft ® Explorer © 1996 Microsoft Corporation. All rights reserved. Microsoft, the Microsoft
Explorer logo, Windows, Windows NT, and the Windows logo are either registered trademarks or trade-
marks of Microsoft Corporation in the United States and/or other countries.
TRADEMARKS: SYBEX has attempted throughout this book to distingu