文档介绍：英语口语,电话销售常用句子
Language for talking on the phone 电话交谈用的词汇
This week's programme focuses on how to talk to a business client on the phone。
常用对话:
Hello? Tip Top Trading. This is Anna speaking.
Hello? Anna speaking.
Hello Mrs Smith, how can I help you?
Hello Mrs Smith, how are you?
I'm really sorry, he's not available at the moment. Can I take a message?
I'm afraid he's busy – shall I ask him to call you back?
Thank you for calling, goodbye.
Language for placing an order 下订单使用语言
This week's programme focuses on placing an order.
I'd like to place an order for…
我想下个订单…
We're going to need…
我们需要…
Could you send…
能不能发送…
Could we also have…
我们还向要…
When can we expect to receive them?
预计我们什么时间能收到?…
Language for politely refusing 婉言拒绝他人请求的语言
This programme focuses on politely refusing a request to do something.
Thank you for