文档介绍：Organizing Business Knowledge
The MIT Process Handbook
Thomas W. Malone, Kevin Crowston, and e A. Herman, editors
© 2003 Massachusetts Institute of Technology
All rights reserved. No part of this book may be reproduced in any form by any electronic or mechanical means
(including photocopying, recording, or information storage and retrieval) without permission in writing from the
publisher.
This book was set in Times New Roman on 3B2 by Asco Typesetters, Hong Kong, and was printed and bound in
the United States of America.
Library of Congress Cataloging-in-Publication anizing business knowledge : the MIT process handbook /
Thomas W. Malone, Kevin Crowston, and e A. Herman, editors.
p. cm.
Includes bibliographical references and index.
ISBN 0-262-13429-2 (hc. : alk. paper)
1. Knowledge management. 2. Organizational behavior. I. Title: MIT process handbook. II. Malone, Thomas W.
III. Crowston, Kevin. IV. Herman, e A. (e Arthur), 1953
2003
dc21
2002045174
In memory of Charles S. Osborn
Contributors
Abraham Bernstein
University of Zuörich
Nicholas G. Carr
Harvard Business Review
Kevin Crowston
Syracuse University
Chrysanthos Dellarocas
Massachusetts Institute of Technology
Michael Grunninger
University of Toronto
e A. Herman
Massachusetts Institute of Technology
Yan Jin
Stanford University
Mark Klein
Massachusetts Institute of Technology
Jintae Lee
University of Colorado, Boulder
Thomas W. Malone
Massachusetts Institute of Technology
Elisa O'Donnell
A. T. Kearney
Wanda Orlikowski
Massachusetts Institute of Technology
Charles S. Osborn
late of Babson College
John Quimby
Massachusetts Institute of Technology
Brian T. Pentland
Michigan State University
Austin Tate
University of Edinburgh
e M. Wyner
Boston University
JoAnne Yates
Massachusetts Institute of Technology
Takeshi Yoshioka
Fuji-Xerox Co., Ltd