文档介绍：What We Know about
EMOTIONAL
INTELLIGENCE
How It Affects Learning, Work,
Relationships, and Our Mental Health
MOSHE ZEIDNER, GERALD MATTHEWS,
AND RICHARD D. ROBERTS
What We Know about Emotional Intelligence
WHAT WE KNOW ABOUT EMOTIONAL INTELLIGENCE
How It Affects Learning, Work, Relationships, and Our Mental Health
Moshe Zeidner, Gerald Matthews, and Richard D. Roberts
A Bradford Book
The MIT Press
Cambridge, Massachusetts
London, England
6 2009 Massachusetts Institute of Technology
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Library of Congress Cataloging-in-Publication Data
Zeidner, Moshe.
What we know about emotional intelligence : how it a¤ects learning, work, relationships,
and our mental health / Moshe Zeidner, Gerald Matthews, and Richard D. Roberts.
p. cm.
‘‘A Bradford book.’’
Includes bibliographical references and index.
ISBN 978-0-262-01260-7 (hardcover : alk. paper)—ISBN 978-0-262-25501-1 (el)
1. Emotional intelligence. I. Matthews,
Gerald. II. Roberts, Richard D. III. Title.
2009
—dc22 2008038272
**********
to Omer and Yair Zeidner, with admiration and love
to Diana Ciupka
to Cristina Aicher, Matthew D. Roberts, and Lionel R. Benevides
Contents
Foreword by James Averill ix
Preface xi
Acknowledgments xvii
I INTRODUCING . . . EMOTIONAL INTELLIGENCE
1 Emotional Intelligence: Mapping out the Terrain 3
II