文档介绍：Standards Training
For

FLOOR SUPERVISOR
Floor Supervisor/Housekeeping
Training Checklist

TABLE OF CONTENTS
FLOOR SUPERVISOR/HOUSEKEEPING

TOPIC PAGE #

TRAINING CHECKLIST 1

SECTION 1 - CORE STANDARDS

Core Standards Defined 7

Golden Rule 8

Service Culture Standards 8

Four Seasons Core Standards for Guest Room Initial Service 9

Four Seasons Core Standards for Guest Room daily Service 11

Four Seasons Core standards for Guest Room Evening Service 13

Four Seasons Core standards for Housekeeping/Maintenance Request 15

Four Seasons Core Standards for Problem Resolution 16

SECTION 2 - SEQUENCE OF SERVICE

Sequence of Service Defined 19

Sequence for Inspecting a Check-Out/ Vacant Room 20

SECTION 3 - HOW TO’S

How To’s Defined 23

Do’s & Don’ts 24

How To’s for Inspecting a Check Out/Vacant Room 25

Additional How To’s 32

SECTION 4 – TRAINING RESOURCES

Insert all items that would be an appendices and include:
1. Hotel Floor Diagrams
2. Pictures of amenity placement
3. Housekeeping report
4. Safety checklist for Housekeeping
5. pliance
6. Bloodborne Pathogens
7. Computer application training
8. Hotel Facts
9. Standards Test
Floor Supervisor/Housekeeping
Training Checklist

TRAINING CHECKLIST
FLOOR SUPERVISOR

Name:

Hire Date:

Completion Date:

Trainer:

A trainer or manager will teach you the tasks and responsibilities of your position. As you learn
each of the items below, place your initials and date. This is an indication that you have been
shown how to perform the task and have had the opportunity to demonstrate your abilities. If at
any time you are uncertain or are fortable on how to perform any of the tasks, it is your
responsibility to inform your trainer. It is mitment to provide you with the necessary tools
and skills for you to be essful in your new position.