文档介绍:Contributions to Management Science
Chiara Demartini
Performance
Management
Systems
Design, Diagnosis and Use
Contributions to Management Science
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Chiara Demartini
Performance Management
Systems
Design, Diagnosis and Use
Chiara Demartini
Department of Economics and Management
University of Pavia
Pavia
Italy
ISSN 1431-1941
ISBN 978-3-642-36683-3 ISBN 978-3-642-36684-0 (eBook)
DOI -3-642-36684-0
Springer Heidelberg New York Dordrecht London
Library of Congress Control Number: 2013944676
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