文档介绍：毕业设计题目关于客服服务客户过程中的微笑传递的力量的思考院别交通学院专业物流管理班级物流管理 200905 姓名学号 200907011522 指导教师陶小恒二O 一二年六月 1 摘要:工作中的一个微笑,一句亲切的话语,于人于己都是有益的。与客交流过程中,我们会碰到形形色色的客户,怎么办?我总结出自己的方法, 那就是“微笑待人”,这样,就能把自己的心情调到最佳状态,耐心地对待客户。关键词: 客服; 微笑; 力量 Abstract: in the work ofa smile, a kind word, used to it is good. And munication process, we will meet the customers of every hue, how todo? I summed up his approach, that is" smile", such, can make oneself mood to the best state, patient with customers. Key words: customer service; smile; power 2 目录一、引言........................................................................................................................ 3 二、要做好客服,先学会微笑.................................................................................... 3 (一)、耐心........................................................................................................... 3 (二)、吃苦........................................................................................................... 3 (三)、微笑........................................................................................................... 3 三、那么一个客服人员怎样给客户提供优质的微笑服务呢.................................... 4 (一)、要有发自内心的微笑............................................................................... 4 (二)、要排除烦恼............................................................................................... 4 (三)、要有宽阔的胸怀....................................................................................... 4 (四)、要与客户有感情上的沟通....................................................................... 5 四、客服用微笑赢得客户的支持................................................................................ 6 五、微笑服务的意义与作用........................................................................................ 7 六、结论........................................................................................................................ 9 参考文献...................................................................................................................... 10 致谢.....