文档介绍：Knowledge Management
Systems and Processes
Knowledge Management
Systems and Processes
Irma Becerra-Fernandez
and Rajiv Sabherwal
Foreword by Cyrus F. Gibson
Armonk, New York
London, England
Copyright © 2010 by . Sharpe, Inc.
All rights reserved. No part of this book may be reproduced in any form
without written permission from the publisher, . Sharpe, Inc.,
80 Business Park Drive, Armonk, New York 10504.
Library of Congress Cataloging-in-Publication Data
Becerra-Fernandez, Irma, 1960–
Knowledge management : systems and processes / by Irma Becerra-Fernandez
and Rajiv Sabherwal.
p. cm.
Includes bibliographical references and index.
ISBN 978-0-7656-2351-5 (cloth : alk. paper)
1. Knowledge management. 2. Information technology. I. Sabherwal, Rajiv. II. Title.
2010
’038—dc22 2009018627
Printed in the United States of America
The paper used in this publication meets the minimum requirements of
American National Standard for Information Sciences
Permanence of Paper for Printed Library Materials,
ANSI Z -1984.
~
CW (c) 10 9 8 7 6 5 4 3 2 1
Contents
Fo r e w o r d xi
Pr e f a c e a n d Ac k n o w l e d g m e n t s xiii
1. Introducing Knowledge Management 3
What Is Knowledge Management? 4
Forces Driving Knowledge Management 5
Knowledge Management Systems 8
Issues in Knowledge Management 9
Text Overview 10
Summary 12
Key Terms 12
Review 12
Application Exercises 13
Note 13
References 13
PART I. PRINCIPLES OF KNOWLEDGE MANAGEMENT
2. The Nature of Knowledge 17
What Is Knowledge? 17
Alternative Views of Knowledge 22
Different Types of Knowledge 24
Locations of Knowledge 31
Summary 35
Key Terms 35
Review 36
Application Exercises 36
References 37
3. Knowledge Management Foundations: Infrastructure,
Mechanisms, and Technologies 39
Knowledge Management 39
Knowledge Management Solutions and Foundations 41
Knowledge Management In