文档介绍：商务英语专业难词11、 abandonrate挂断率(衡量客户服务质量的指标之一,计算方式为:拨入客户服务中心的电话总数屮客户因等候时间过长而挂断的电话数目占总数的百分比)仞J:Bychoosingtherighton-holdmusic,panyhasreducedabandonrateby50%・2、 absenteeism旷丁•,缺勤仞]:、 absoluteinterest绝对产权,绝对权益例:、 academicintelligence学术方面的才智例:Phrasessuchasnsolvesproblemswell/'"displaysinterestintheworldatlarge/1”acceptsothersforwhattheyare/Madmitsmistakes/1Misgoaloriented/1and"converseswell"suggestthatpeoplefocusontheworldlysideofintelligence,asopposedtojustnacademicintelligence・5、 academicsmarts学术方面的才能仮ij:It'snottheusualwayofthinkingaboutit・academicsmarts-IQ・eleratedlearning速成学****例:Acceleratedlearningshowsthatlanguagelearninganbefast,effectiveandenjoyable・7、 access使用,享用权仞J1: Accesst