文档介绍：BPM: The Processes Are The Business
Robin Bloor CEO, Bloor Research
Segments
eBusiness: Business As Usual
Business Process Archipelago
The Need For Business Process Management
eBusiness: Business As Usual
petitive Dynamic
Innovation
& Invention
Improved
Capability
Business
Process
Change
The Influence of IT on Management
Information Technology
Management Style
Speed of Change
puters
Centralised, Hierarchical
Slow
puters
Divisional, Delegated
Moderate
PCs and PC LANs
Federal, Downsized
Fast
Delegated, Virtual
Very Fast
IT Disruption: Metcalfe’s Law
The (potential) value of work is proportional to the square of the number of nodes (users)
Metcalfe’s Law
2001 – 2002
About 175 million new users (up to 502m)
eCommerce grew by 68% to $600b (IDC)
If Metcalfe’s Law holds true then the potential value of the increased by 235% in one year (2000/2001 was similar)
eCommerce expected to grow by 66% this year to $1trillion (IDC)
The Speed of the Web
Supply Chain
Internal
Systems
Company
Internal
Systems
Company
Customer
Supply Chain Mgt
(B2B)
eCRM
(B2C)
The One-to-Many Transactions
Publish/Subscribe: One party publishes, the other subscribes
The PS Mechanisms:
email
Web Sites
MUDs (munities)
Search Engines
The introduction of ‘one-to-many’ changes the customer relationship
The Buy/Sell Spectrum
The Negotiated Deal
The Brokered Deal
The Fixed Price Sale
The Auction
The Pure Market