文档介绍：客房部标准操作程序H3<P・001LostandFound失物招领H9<P・002EnteringGuestFtooms进入客房H9<P-0039noe9iineService擦鞋服务H9<P一004GUESTREQUESTITEMS客人要求项目HS<P・005GuestRequestItems客人要求项HSKP-006RoomWaitRequests房间等候要求H9<P-007WorkOrders维修通知单HSKP-essToGuestRooms允许进入客房HSKP-009Gratuities/lips赠物/小费HSKP-mand指挥系统HSKP-011HandlingGuestLaundry处理客人洗衣HSKP-012DefinitionofAGuest一个客人的定义H9<P-plaints处理客人投诉H9<P-014JobSafety工作安全H9KP-015BjuipmentUsage设备使用H9<P-016Newspaper&Magazines报刊杂志H9<P-017ReceptionService接待服务H9<P・018QualityControl质量控制H3<P・019Normal,ExpressandPressingService止常,快洗及烫衣服务H9<P・020GuestLaundryPickUp&Distribution客人送洗衣物收集发放STANDAFDOPERATINGPROCEDURESSubject:LOSTANDFOUND失物招领BfectiveDate::HSKP-001Issuedby:EXEHousekeeperPage:1of4Approvedby:,以便在客人询问时能及吋地反应。PolicyStatement政策ItisthepolicyofHotelthatEmployeesareexpectedtocheck-&Founditemsarerequiredtobepropertyloggedandbagged・Employeesshouldrecordinformationincludingtheirname,,theyshouldturnitintotheLost&,所有丢失物品应被登记及包装,应记录包括员工姓名,房号,口期等相关信息。然后员工应将这些物品及时上交给失物招领处,以便进一步作好标记工作。Procedure:程序LOSTI1HV1S丢失物品Siouldanyitembereportedlostwithintheconfinesofthehotel,allinquiresaretobedirectedtotheHousekeepingDepartmentwhichisresponsiblefortherecordingandstorageofallunclaimeditems任何在酒店范I韦1内丢失的物品提出丢失,应直接向客房部提出,该部门负责记录及保存所有无人认领的物品。Theseitemsmustbeloggedandinelude:所有失物应被登记,包括以下项目:Name&Address姓名及地址Itemdescription物詁描述Wherelost,whenandtime何处何时丢失Contacttelephonenumber联系电话SnoulditbefoundthatHousekeepinghasnorecordoftheiteminquestion,,应直接向当值的保安或宾客服务经理提出。报失完毕后所有信息应交宾客服务经理,他将会同客房部跟进工作以尽快解决。FOUNDI