文档介绍：2营销工具满意镜—提高顾客满意与员工满意的工具,被广泛应用于服务培训、处理抱怨等各个环节。................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................“满意镜”出现扭曲................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................—员工满意镜:从雇佣和尊重员工开始..........................................——员工满意镜:学会管理顾客........................................................................................................................................................................................:法国一家咖啡连锁店满意镜运用..................................................................1