文档介绍:,dobetter,,whetheryouwanttoimproveyourmanagerialstyle,municator,,–intopic,contentanddelivery–withanedgeandvervethatwillmakeyoubetter,–soyoudon’,andtocontactus,essRICHARDTEMPLARAnimprintofPearsonEducationLondon•NewYork•Toronto•Sydney•Tokyo•Singapore•HongKong•CapeTownNewDelhi•Madrid•Paris•Amsterdam•Munich•Milan•StockholmPEARSONEDUCATIONLIMITEDHeadOffice:EdinburghGateHarlowCM202JETel:+44(0)1279623623Fax:+44(0)1279431059LondonOffice:128LongAcreLondonWC2E9ANTel:+44(0)2074472000Fax:+44(0)2074472170Websites:.com____________________________FirstpublishedinGreatBritainin2003©ordancewiththeCopyright,DesignsandPatentsAct1988ISBN0273662716BritishLibraryCataloguinginPublicationDataACIPcataloguerecordforthisbookcanbeobtainedfromtheBritishLibraryAllrightsreserved;nopartofthispublicationmaybereproduced,storedinaretrievalsystem,ortransmittedinanyformorbyanymeans,electronic,mechanical,photocopying,recording,orotherwisewithouteitherthepriorwrittenpermissionofthepublishersoralicencepermittingrestrictedcopyingintheUnitedKingdomissuedbytheCopyrightLicensingAgencyLtd,90TottenhamCourtRoad,,resold,hiredoutorotherwisedisposedofbywayoftradeinanyformofbindingorcoverotherthanthatinwhichitispublished,withoutthepriorconsentofthepublishers.**********DesignedbyClaireBrodmannBookDesigns,Lichfield,,BoltonPrintedandboundinGreatBritainbyBiddlesLtd,Guildford&King’sLynnThepublishers’