文档介绍：DrivingEmployeeEngagementThroughPerformanceReviewsDeliveringPerformanceReviews25%PerformanceRetention35%ReviewReview:monPitfallsMakesValueJudgmentsMakesGeneralizationsExample:“ThemainweaknessthatI’.”“ThemainweaknessthatI’.”never“ThemainthatI’.”weakness“ThemainweaknessthatI’.”badDo…EmphasizewordsofencouragementBedescriptivewhengivingexamplesFrameproblemsasdevelopmentopportunitiesUseEffectiveLanguageDo…EmphasizewordsofencouragementBedescriptiveFrameproblemsasdevelopmentopportunitiesUseoverlynegativewordsDon’t…MakevaluejudgmentsMakegeneralizationsUseEffectiveLanguage–monPitfallsExpressdissatisfactionwithperformancemanagementsystems/edefensiveorapologeticExample:Situation:TheemployeeasksaquestionI’mnotsurehowtoanswerResponse:“.”Situation:TheemployeeisangryResponse:“I’ingacrossasharsh”Response:“You’retheonewithaperformanceissue--attackingmyabilityasamanagerwon’tchangeyourrating”Situation:TheemployeethinkstheyshouldhavegottenadifferentratingResponse:“Ididn’twanttogiveyouthisrating,butIhadnochoicegivenhowoursystemworks.”Respondcalmlyto negativereactionsDo…OwnthefeedbackScheduleplentyoftimeBecandid,thoughtful,professionalFollow-mentsEncourageEmployeeInput