文档介绍：System of Control & International HRM
System of Control &
International HRM
IIBD 0105
Dr3>. Tang
Agenda
Control Mechanism
Procedure
Instruments
Infrastructure
Choice of Controlling Strategy
Vertical Differentiation
Horizontal Differentiation
Choice of Control System
Choice of Leadership Style
Culture & International HRM
Procedure of Control ??
Set standards
Measure actual performance
Identify deviation
Initiate corrective actions
Instruments of Control ??
Budget
plan of resource allocation
Profit & loss, capital expenditure, cash flow:
Scheduling
timing & sequence
Best Practice
Key ess Factors
Balanced Score Card
Comprehensive Evaluation Plan
Case 9-2: Control in Nestle
Budget
Best Practice ??
The Example in Xerox:
9 practices identified and distributed:
Australian practice in retaining customers
Italian practice in market intelligence
Spanish practice in handling new account
Key ess Factors ??
Bench Marking in the case of IBM
Number of new products introduced
Expansion of product line
% bid awarded
Competition
Trends in employee attitude survey
Absenteeism vs. plan
Employee turnover
Employee morale
Delivery cycle
Field service delays
Service to sales personnel ratio
Customer service
% of product returned
Number of plaints
Performance vs. standard
Product quality
Analysis
Deviation
Measur