文档介绍：酒店对客服务之百问百答
The hotel guest service cent answer questions
在横店酒店中，客人提问是没有一个固定模式，范围也没有任何限制，我们将最新搜集到客人常问话题汇总分析，分别汇总整理出酒店前厅对客服务100个问题，餐饮对客服务100个问题，客房服务对客100个问题等，内容囊括了横店各酒店设施设备及景区风土人情等多个方面。
In the Heading Hotel, the guest's question is not a fixed pattern, there is no limit to the scope of. We will go to the latest collection of guests often ask topic summary analysis, respectively collecting and sorting out the hotel front office customer service 100 questions, 100 catering to the customer service, room service customer 100 problems, the contents include the Heading the hotel facilities and scenic customs.
 1、酒店到各景区距离有多远？
 1、How far is the distance from the hotel to the scenic spots?
 2、哪儿有出租车？
2、Where is a taxi?
3、酒店外面街区上有到各景区出租车服务？
3、On the street outside the hotel has a taxi service to the scenic spots?
 4、酒店内有寄存行李服务吗？
4、Does hotel offer service of leaving off luggage?
5、酒店前厅部提供此项服务
5、Hotel lobby of the Department to provide this service
 6、酒店内哪个部门提供邮寄服务？
6、Which department in the hotel to provide mail service?
7、酒店前厅部提供此项服务
7、Hotel lobby of the Department to provide this service
 8、酒店内哪个部门提供住客横店一日游？
8、Which department in the hotel offers a one-day tour of Heading?
9、酒店营销部提供此项服务
9、Hotel marketing department to provide this service
 10、哪儿有卖小纪念品商店？
10、Where is the shop for souvenir?
11、各景区全部有卖小纪念品商店
11、All scenic spots are selling small souvenirs shop
 12、ATM机在酒店哪个区域？
12、Where is the ATM in the hotel?
13、ATM机即银行自动取款机，现在酒店还没有此项服务。
13、ATM machine that the bank automatic teller machines, the current hotel has not this service.
14、酒店哪个部门提供兑换零钱服务？
14、Which department of the hotel provides change service?
15、 酒店前台提供此项服务
15、The Front Desk offers this service.
 16、酒店何部门提供留言服务？
16、Which department offers Message service?
17、酒店前台提供此项服务
17、 Hotel front desk to provide this service
18、酒店客房结帐时间至中午 12时   
18、 Hotel check-out time to noon 12 
19、结帐时是否可使用信用卡？
19、you use a credit card when you check out? 
20、能够
20、sur