文档介绍：浅谈航空办事礼仪及本性化办事
姓名，学院
摘 要：在航空办事中用最宁静、便捷、舒适的办事来为客户办事是航空办事的理念。空乘人员自身的礼仪以及所具有的素养一直是交通办事中最有特色也是最受好评的。也正是因为这项办事性的最高要求让航空业虽然在所有交通中交个最高，但是一直都在吸引着他们自己不会衰变的客源。所以，航空办事人员的仪容仪表、制服的整洁与奇特的气势派头、自身所具有的优雅言谈举止都是航空办事礼仪中最根本的要求。另外，空乘人员为搭客提供的办事态度和技能，它不但能体现空乘人员自身的素养，也能代表航空公司的整体形象。本文主要对航空办事礼仪的界说、特点进行了阐发，并详细叙述了客舱内办事本性化的具体内容，为打造高质量高标准的空乘办事提供前提条件。
要害词：航空；办事礼仪；本性化办事
On the aviation service etiquette and personalized service
姓名，学院
Abstract：Aviation services with the most secure, convenient and comfortable service to customer service is the concept of air services. Flight attendants and has its own etiquette accomplishment has been the most distinctive transport services is the most acclaimed. It is also because of the service of the highest requirements to make the aviation industry, although post-highest in all traffic, but has been in attracting tourists themselves will not decay. So, aviation service grooming, clean uniforms and unique style, elegance itself has air service etiquette manners are the most basic requirements. In addition, the attitude and skills to provide passengers with flight attendants, and it can not only reflect their own literacy flight attendants, but also to represent the overall image of the airline. In this paper, the definition of air services etiquette, chara