文档介绍：营运管理实务目录 WORKING MANUAL GENERAL STATEMENT MANAGEMENT SYSTEM :组织结构图 APPENDIX : ORGANIZATION CHART The Spirit of XX Hotel Customer Policies Quality Control System Quality Guarantee [? 'pend ?ks] CHART Personnel Policies & Training (店报) News Paper 10. 员工手册 Staff Handbook 11. 总经理 GENERAL MANAGER ( GM ) 12. 驻店经理 Resident Manager 13. 总经理秘书 Secretary 14. 文员 Clerk 15. 会议程序 MEETING SCHEDULE ['rez ? d(? )nt] ['sekr ? t(? )r?] ['sked ?u? l] ['? edju ? l] ? Copy 复印,复印件( = photocopy ) ? Piece 份? Too light / dark (复印件)太浅/太深? Draft 打草稿? Type 打印 1. How many copies do you need? 您要复印几份? 2. Excuse me, how many pieces ? 请问您,复印多少份? 3. A4 size copying is five Yuan per page . 复印一张 A4 的纸需付 5元钱。 5. When can I pick it up ?我什么时间能取? 6. May I have your fax number ? 我可以知道您的传真号码吗? 7. Can you give me your fax number, sir? 请您告诉我您的传真号码好吗? 8. Our hotel fax number is 86605111. 我们酒店的传真号是 86605111 。