文档介绍：Internal Resultant Training
(July 30 - August 10, 2001)
Hong Kong
PROPRIETARY © 1998 Thomas Group, Inc.
All Rights Reserved.
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Table of Contents
Introduction to Thomas Group, Inc.
Total Cycle Time at Esquel Group
TCT Basics
Cross Functional Teams
Process Mapping
Measurements
Barrier Removal
Barrier Characterization Using Cause & Effect Diagrams
Cycles of Learning and Effective Meeting Management
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What is the Thomas Group?
We are a unique international management services company that helps clients improve their competitiveness and financial performance
Founded in 1978; annual compound growth > 30%
Over 200 senior management executives with broad skills & experience
Average operations management experience per Resultant is 22 years
Proprietary Total Cycle Time Methodology to implement change
Global Headquarters Locations: Dallas, Detroit, Frankfurt, Singapore and Hong Kong
Over 300 successful cycle time reduction programs
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TGI Mission
To Make Businesses Competitive
By Using
To Drive
Total Cycle Time®
Improved Responsiveness and
Accelerated Results using
Minimum Resources
3 R’s
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What Was Thomas Group’s Role
At Esquel?
Outside objective change agent…committed to improved results
Define business processes critical to Esquel’s competitiveness
Establish aggressive performance targets at which Esquel is entitled to operate….dramatic improvements over baseline
Apply Thomas Group’s Total Cycle Time methodology to help Esquel reach entitled performance…. within eighteen months
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Total Cycle Time (TCT) Basics
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Corporate Competitiveness is Driven by the 3 R’s
Responding quickly to customers needs for
present and future products & services.
Results acceleration, particularly in fast delivery,
lower costs and improved quality.
Resource effectiveness, particularly in people
costs and cash tied-up.
R
R
R
Faster & Better Results