文档介绍：Objectives
Provides participants with hand-on experience using
a systematic process for resolving complex cause unknown
situations
2. The problem solving process is composed of 8 systematic
steps with decision analysis and problem definition
techniques are featured. It emphasizes on utilization of  cross function teams and provides appropriate composition
of those teams
3. The business impact the achievement of six sigma quality
and ultimately total customer satisfaction by utilizing a
problem solving process to find root causes and achieve
permanent solutions
8-D Problem Solving Process
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8dreport(英文版本8D流程和报告解析)
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8-D Problem Solving Process
Course Outline
1. Apply 8 step systematic process in identifying, correction and
resolving complex problem
2. Choose the appropriate analytical and systematic team through
the 8 steps
3. Practice using the 8 steps reporting system including preparation
of a concern analysis report
4. Working as a team
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8dreport(英文版本8D流程和报告解析)
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8-D Problem Solving Process
 Overview
 Step 1 : Team Formation
 Step 2 : Describe the Issue
 Step 3 : Containment Plan
 Step 4 : Root Cause Analysis
 Step 5 : Corrective Action Plan
 Step 6 : Preventive Action
 Step 7 : Verification
 Step 8 : Congratulations
TABLE OF CONTENTS
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8dreport(英文版本8D流程和报告解析)
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8-D Problem Solving Process—Overview
Structured Team Problem Solving
Objective
--To use efficient, data-based approach for problem solving &
corrective action
Strategies
Learn the systematic steps for effective team-oriented
problem solving
Use the approach as framework for applying statistical &
qualitative methods to your organization’s priority concern
Report the results of your problem-solving efforts for
documentation & future reference
Continue to improve your organization by applying these
methods, project by project to each concern on prio