文档介绍：商务英语文体写作 Letters plaint and Claim 投诉信和索赔信是在向提供服务或货物的一方进行投诉或要求赔偿时写的信件。前者是对服务或产品的质量不满,后者则要求对方赔偿或退货。常用词语? responsible for the loss of the goods in transit ? a claim against … a claim ? up to our standard ? immediate replacement of the damaged goods ? have reached an agreement regarding your claim on.. ? matter has been settled ? please find ? final plete settlement of this claim Dear Sirs, We have advised you this morning by fax of our appreciation that this matter has been settled .Enclosed please find our check in the amount of US $50 000 as final plete settlement of this claim. It is our hope to express again our satisfaction that this mishap has been amicable settled and look forward to promoting our business relationship with your corporation. As a result of the faxes exchanges between us ,we have pleasure in informing you that we have reached an agreement regarding your claim on shipment per Guiying for late delivery. Faithfully yours …….. Letters of Urge ?买卖双方如有一方不能按合同规定履行义务,如拖延货款的缴付、货物迟迟不发等, 就有可能收到对方的催讨信,督促自己履行合同。催讨信的细节非常重要,如订单号、原定付款期、原定付款期、原定发货期、超期时间、催讨欠款等都是写催讨信的理由,必须明确无误。常用词语? We have to remind you ? Is due ? Was invoiced on ? A month overdue ? Look forward to receiving your remittance within a week ? We have not yet received any reply from you ? Offer an explanation of the delay in payment Dear sir, We have not received any reply from you to our two previous letters of … and … for payment of… owing on our account .As settlement of this account is now more than … month ,we would like to ask you either to send us your remittance within ….days, or at least to offer an explanation of the delay in payment. Thank you for your immediate attention. Yours faithfully, ……… Lett