文档介绍：B2C商务是企业与消费者之间的电子商务，它是以Internet为主要服务提供手段，实现奋众消费和提供服务，并保证与其相关的付袄方式电子化的一种模式。B2C电子商务的发展一直被业界所关注。
我国电子商务的环境在不断改善，接受网上购物方式的消费者越来越多。目前我国 B2C电子商务市场发展的红红火火，各大企业激烈的竞争，使B2C市场迅速发展并日益完善，国内B2C市场发展持续看好。但综观其发展现状，B2C电子商务发展仍存在着一些问题，国内B2C电子商务网站近几年也都面临着严峻的挑战。
本文分析了当前中国B2C电子商务的困境；针对目前B2C电子商务企业所处的困境，提出了新的可能的发展思路，并对其发展前景进行了分析。
关键词：B2C电子商务问题发展思路发展前景
Abstract
B2C business enterprises and consumers of e - commerce, it is in the Internet service provider as the main means of implementation of the fenzhi unigenmata and consumption and provision of services, and guarantees associated with the way to pay for which the Chienyi e - commerce development has always been these concerns.
Electronic commerce in China environmental improvements, accept the way consumers online shopping more and China 2001 no B2C and too many gratifying, even had a leading e - commerce Web site had to face the fate of their status of the reasons for not just e - commerce as a whole, some of the reasons are also included some effects of B2C e -commerce development of specific development issues, such as the Internet environment and conditions, credit improremant, problom, legislative issues, operational problems, etc .these bottlenecks can be resolved, for the development of electronic commerce will be enormous.
This paper analyzes the current Chinese B2C e - commerce; for the plight of B2C e - commerce business plight, has raised new possibilities of development thinking, and on their development prospects.
Key words： B2C e - commerce question environmenet the development prospects
摘要 I
Abstract II
绪论 1
第一章B2C电子商务发展存在的问题 2
市场问题 2
互联网环境和条件问题 3
3
3
2. 3
2. 4
信用制度方面的问题 4
物流配送体系问题 6
电子商务在立法方面存在的问题 7
B2C具体经曹问题 8
第二章B2C电子商务的改进思路 11
注意商品网上促销的顺序 11
提供个性化与互动性强的客户服务 11
提供良好的商品信息查询和比较工具 11
发布的商品信息要真实可靠 12
第三章B2C电子商务的发展前景 13
结束语 14
绪论
21世纪全球进入一个新经济时代，信息通信网络与技术的迅猛发展创造了一个无疆界的数字世界产品和服务几乎可