文档介绍：Applying Knowledge
Management
Techniques for Building Corporate Memories
Applying
Knowledge
Management
Techniques for Building Corporate Memories
Ian Watson
University of Auckland
Senior Editor Denise E. M. Penrose
Publishing Services Manager Edward Wade
Production Editor Howard Severson
Editorial Coordinator Emilia Thiuri
Cover Design Yvo Riezebos
Cover Image The Image Bank
Text Design Mark Ong
Illustration Dartmouth Publishing, Inc.
Composition Top Graphics
Copyeditor Judith Brown
Proofreader Erin Milnes
Indexer Bill Meyers
Printer The Maple-Vail Book Manufacturing Group
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Library of Congress Control Number: 2002108512
ISBN: 1-55860-760-9
This book is printed on acid-free paper.
For KB
Part I Corporate Memory.................................. 1
Knowledge Management and
Organizational Memory .................................. 3
Introduction .......................................................... 3
A Definition of Knowledge Management .............. 4
Why Manage Knowledge? ................................... 5
What Is Knowledge? ............................................ 7
What Knowledge Should I