How酒水服务标准.ppt

文档介绍：前言Introduction
我们有极好的葡萄酒，在北京朗豪酒店，必须由有礼貌，专业，接受良好培训的员工在适合的温度下小心地打开并使用正确的玻璃器皿来服务葡萄酒。
As we have an excellent selection of international Wines, these need to be opened carefully and served at LPBCA with correct Glassware, at the right temperature by courteous, professional and well trained Employees.
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前言Introduction
我们希望每位客人体验
We want every Guest to feel the
感动
Touch
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目标Objective
到这次课程结束的时候，我们的目标是要求你
了解符合我们酒店标准的“如何为客人展示和服务一瓶白或红葡萄酒”。
By the end of this Session, our Objective is to ensure that you have learned “How to present and serve a Bottle of White or Red Wine” with Confidence, and according to our defined Standards.
有什么问题吗？
Any Questions?
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Prepare the Equipment
What Equipment do we need?
我们需要什么用具？
A round Beverage Tray
一个圆形饮料托盘
A clean Tray Cloth
一块干净的托盘布
Red Wine or White Wine Glasses
红或白葡萄酒酒杯
Red Wine or White Wine Bottle
一瓶红或白葡萄酒
Prepare the Equipment
服务巾
Waiters Cloth

开瓶器
Waiters Friend

冰桶
Ice Bucket

底盘
Under Liner
Prepare the Equipment
我们需要检查什么？
What should we check about the Equipment?
托盘是干净和干燥的
The Tray is clean and dry
托盘是抛过光的
The Tray is well polished
托盘布是干净而无破损的
The Tray Cloth is clean and free from Stains, Holes or Tears
服务巾是干净和干燥的
The Waiters Cloth is clean and dry
Prepare the Equipment
玻璃杯干净明亮，没有破裂
Glassware is clean, polished and not chipped
冰桶是干净且抛过光的
Ice Bucket is clean and polished
红葡萄酒杯用来服务红葡萄酒
Red Wine Glasses are used for Red Wine
白葡萄酒杯用来服务白葡萄酒
White Wine Glasses are used for White Wine
Checking the Wine
我们要检查什么？
What do we need to check?
列在酒单上正确的葡萄酒和年份
Correct Wine and vintage as listed on the Wine List
瓶子的标签是否完好
Label is in good condition
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Check temperature
服务葡萄酒适合的温度是多少？
At what temperature is Wine being served?
白葡萄酒需要被冷藏，10-12度为合适
White Wine will be served chilled at 10 – 12 degrees Celsius
红葡萄酒在常温下饮用，18度为合适
Red Wine will be served at room