文档介绍：5/4/07 9:48 AM Page iii
Human Factors
in Project Management
CONCEPTS, TOOLS, AND
TECHNIQUES FOR INSPIRING
TEAMWORK AND MOTIVATION
Zachary Wong
5/4/07 9:48 AM Page ii
5/4/07 9:48 AM Page i
Human Factors in Project Management
5/4/07 9:48 AM Page iv
Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved.
Published by Jossey-Bass
A Wiley Imprint
989 Market Street, San Francisco, CA 94103-1741
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by
any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted
under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission
of the publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clear-
ance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400, fax 978-646-8600, or on the Web
at . Requests to the publisher for permission should be addressed to the Permissions
Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, 201-748-6011, fax 201-748-6008,
or online at /permissions.
Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in
preparing this book, they make no representations or warranties with respect to the accuracy -
pleteness of the contents of this book and specifically disclaim any implied warranties of merchantability
or fitness for a particular purpose. No warranty may be created or extended by sales representatives or
written sales materials. The advice and strategies contained herein may not be suitable for your situation.
You should consult with a professional where appropriate. Neither the publisher nor author shall be liable
for any loss of profit or any mercial damages, including but not limited to special, incidental,
consequential, or other d