文档介绍：THE ST. REGIS SHANGHAI
上海瑞吉红塔大酒店
培训活动纲要
 
Task: Checking Availability
任务: 查看可卖房

Code序号: RM-RES-D020
 
Objectives: At the end of this session, Reservations Sales Agent will be understanding how to accepting room reservations according to inventory availability.
目的: 在课程结束的时候,预订部销售文员应懂得如何按照酒店的可卖房情况来销售房间。
 
Standard :
1.   Reservation Sales associates will accept room bookings subject to verification of room inventory and availability status.
2.   Reservation Sales associates will accurately check the availability for the room type and period of stay requested by the inquirer. When number of rooms or specific room types requested are not available, the Reservation Sales associate will offer alternatives and options basing on availability to promote the booking.
标准:
1.          预订部销售文员应在查看酒店可卖房之后与客人确认预订。
2.          预订部销售文员应按照客人所要求的房间类型及入住日期查看是否有此类型房间,当客人所要求的房型我们已没有时,基于我们的可卖房向客人推荐其他选择,并想办法促销房间。
 
 
Resources: Flip Chart, Handout, and telephone, Computer with Oprea terminal
培训器材: 白板,白板纸,培训资料,有Oprea终端的电脑。
 
 
Method
培训方式
 
Training Steps
培训步骤
Time
时间
 
Introduction
介绍
Lecture
教学式
 
Prepared on Flip Chart
 
 
 
 
 
 
 
 
Show “ ”(Objectives)
显示课程目的
Prologue: As a Reservations Sales Agent, we receive reservation everyday, why we should check availability before we confirm the rate to the guests?
开场白: 作为一名预订部销售文员我们每天都要接预订,为什么察看可卖房如此重要呢?
 
5 Minutes
 
 
 
 
 
 
 
 
 
 
 
 
Method
培训方式
 
Training Steps
培训步骤
Time
时间
 
 
 
Contents
内容
Buzz Group
小组讨论
 
 
Lecture & Explanation
教学式与讲解
 
 
 
 
 
Demonstration
展示
 
 
 
So the objectives of this session is: …(Refer to Objectives of this TAO)
今天这堂课的目的是:(参考标准与程序〕
The main content of this course should be:
这节课的主要内容是:
·       The procedure of checking availability
察看可卖房的程序
 
 
 
 
 
 
 
2 Minutes
 
 
 
15 Minutes
 
 
 
 
 
 
3 Minutes
 
 
Method
培训方式
 
Training Steps
培训步骤
Time
时间
 
 
Practice
练