文档介绍：爱の幽莲
Mailing
Business
SCM
e-
Automation
PABX
e-Market
ERP
MES
IBS
EDMS
Group D
GW
HRM
PRM
DW
IRM
KMS
EIP
WCMS
RMS
ERM
e-IPS
e-Fax
e-Search
e-CTI
munity
Employee
Customer
eBiz Solution analysis _CRM
CRM : Customer Relationship Management
e-CRM
CRM
E-Mail
문서
EDMS
GW
자료실
KMS
2단계(시스템연동)
ERP
자산관리
고객관리
업무관리
인력관리
손익관리
1단계(솔루션개발)
CRM
SCM
E-Planning
Office Management System
Web Site
~ 2003
~ 2004
EIP
e-Biz SI
Web SI
Web
~ 2005
eBiz Planning
eBiz Integration
e-Package/Solution
e-learning Solution
e-Total Marketing
Web Identity
Web Contents
Web Promotion
Web Applications
Web SI Planning
Web System Integration
SMS / eFax / Mailing
eCRM / IRM / CMS
e-Marketing(PRM)
Web SI & eSolution
eBiz Value
eBiz Transformation
e-biz Total Solution
Knowledge Management
merce services
CRM
ERP
SCM
Business Intelligence
enablement Service
Web + IT Integration
Business Value
Technology Value
Suppliers
Customers
e-Business Perspective
출처: 한국 IBM
Website Strategy
E-biz Transformation
AS IS
TO BE
Strategy and Implementation
e-Shopping
Business Function & Strategy
Site E
Site B
Site H
Site F
Site A
Site G
Site C
Site D
Information
eBusiness
충성고객
잠재고객
휴면고객
CRM 도입효과
마케팅부문:
마케팅정보시스템구축으로타겟팅효과향상
영업부문:
전산정보의통합활용으로보다빠른고객응대
CRM System
one to one marketing
판촉팀
Customer
Customer
Customer
Customer
Customer
Customer
마케팅팀
관리팀
기획팀
영업팀
고객지원팀
e-CRM 도입동기
마케팅효율화와고객지원강화
경쟁사대비우위확보
전사적회원관리통합
SCM
System
EKP/EIP
System
CRM
System
e- Company work
Supply Chain Integration
Enterprise Knowledge
Information Portal
Customer DB Integration
EUROPE
ASIA
N. AMERICA
S. AMERICA
OCEANIA
AFRICA
SCM
ERP
EKP/EIP
eBiz Solution 수출현황