文档介绍：幻影天堂
Mailing
Business
SCM
e-
Automation
PABX
e-Market
ERP
MES
IBS
EDMS
Group D
GW
HRM
PRM
DW
IRM
KMS
EIP
WCMS
RMS
ERM
e-IPS
e-Fax
e-Search
e-CTI
munity
Employee
Customer
eBiz Solution analysis _CRM
CRM : Customer Relationship Management
e-CRM
CRM
판촉팀
Customer
Customer
Customer
Customer
Customer
Customer
마케팅팀
관리팀
기획팀
영업팀
고객지원팀
e-CRM 도입동기
마케팅효율화와고객지원강화
경쟁사대비우위확보
전사적회원관리통합
E-Mail
문서
EDMS
GW
자료실
KMS
2단계(시스템연동)
ERP
자산관리
고객관리
업무관리
인력관리
손익관리
1단계(솔루션개발)
CRM
SCM
E-Planning
Office Management System
e-Business Value Chain
e-Marketing
E-CRM
e-Marketplace
SCM
Supplier
Customer
Supplier
Customer
협력업체및고객네트워크를통합, 상호간의정보를공유하고협력을강화함으로써효율적인
Order Fulfillment를수행하고고객니즈에신속하게대응
Sales
Team
System
Team
Consulting
Team
SI MU
Network
Team
Automation
System
Team
work
Team
NI MU
eBiz
CRM
EIP
R&D
eBiz work
Information
Portal
eGS
Transaction
Information
eGS
eGS
Transaction
Portal
e-Gov.
Service
Integration
e-Government work
Technology & Communications Infrastructure
eBiz Solutions
eBiz Integration
eBiz Strategy
B2E
B2B
B2C
B2M
Product Leadership
Relationship management
e-Business Transformation
e-Business planning
Website Strategy
E-biz Transformation
AS IS
TO BE
Strategy and Implementation
e-Shopping
Business Function & Strategy
Site E
Site B
Site H
Site F
Site A
Site G
Site C
Site D
Information
eBusiness
55%
15%
20%
10%
eCRM
WCMS
IRM/PRM
Mailing
MES
CTI
PABX
IBS
Network Integration
Automation System
work
CRM/DW
EIP/EKP
ERP/SCM
GW/KMS
SI consulting
SI development
SI management
Web consulting
Web development
Web management
NI Area
SI Area
Web SI Area
eBiz Solutions & Service
Web SI Area
SI Area
NI Area
System Area