文档介绍：merce and E-Ops©
Operations Management
petitive Advantage
CHASE AQUILANO JACOBS
ninth edition
Managerial Briefing 8
Managerial Briefing 8 merce and E-Ops
merce and E-Ops Defined
The Context of E-Ops
Business Web Models
E-Ops Applications
merce and E-Ops Defined
merce (EC) is defined as “the use puter municated works to allow buyers and sellers plete a transaction or part of a transaction”.
E-Ops is a term that refers to the application of the and its attendant technologies to the field of operations management.
Traditional vs. merce Purchasing
Process Step Traditional merce
Acquire product information
Magazines, flyers, online catalogues
Web pages
Send order
Fax, mail
E-mail, Web pages
Check inventory at warehouse
Printed form, phone form
Online database, Web pages
Buyer sends payment
Mail
EDI
The Context of E-Ops
Business Model
“How we make our money?”
Operations
“How do we manage production of the product or service?”
Information System Architecture
“The set of tools