文档介绍：Consulting and Reengineering
Operations Management
petitive Advantage
CHASE AQUILANO JACOBS
ninth edition
Chapter 16
Chapter 16 Consulting and Reengineering
Operations Consulting Defined
Operations Consulting and the 5 P’s
Hierarchy Within a anization
Stages of Operations Consulting
Operations Consulting Tool Kit
Reengineering Defined
Principles of Reengineering
Operations Consulting Defined
Operations consulting involves assisting clients in developing operations strategies (., product leadership, operational excellence, customer intimacy, etc.) and in improving production (and service delivery) processes.
Reasons Why Operations Consulting Industry is Growing
Market pressures on clients to reengineer their core processes and eliminate non-core processes.
Globalization.
Need to better manage information technology.
Operations Consulting & the 5 Ps
Plants
Adding and locating new plants
Expanding, contracting, or refocusing facilities
Parts
Make or buy decisions
Vendor selection decisions
Processes
Technology evaluation
Process improvement and reengineering
Operations Consulting & the 5 Ps (Continued)
People
Quality improvement
Setting/revising work standards
Learning curve analysis
Planning and Control Systems
Supply chain management
MRP
Shop floor control
Warehousing and distribution
Hierarchy within Consulting Firms
Partners
Managers
Consultants
Finders
Minders
Grinders
Economics of Consulting Firms
Brain Surgery
Gray Hair
Procedures
When are Operations Consultants Needed
When faced with major investment decision(s)
When management believes it is not getting the maximum effectiveness from anization’s productive capability.
Stages in Operations Consulting Process
1. Sales & Development Proposal
2. Perform Problem Analysis
3. Design, Develop, and Test Alternative Solutions
4. Develop Systematic Performance Measures
5. Present Final Report
6. Implement Changes
7. Assure Client Satisfaction
8. Assemble Learnings from the Study