文档介绍：“Let'sTalk”
A guide to resolving workplace conflicts
This book is for workers and managers who wish to To order print
learn more about dispute resolution and how various copies please contact
techniques can be applied on the job.
It will help you: Learning Resources Centre
• learn the benefits of conflict resolution 12360–142 Street
Edmonton, AB T5L 4X9
• discover the variety of methods available
.ca/careershop
for settling disputes in the workplace
Fax (780) 422-9750 Telephone (780) 427-5775
• participate in dispute resolution activities by Catalogue Item #534075
using the information and techniques presented
in this book
Information in this book was accurate, to the best
• acquire knowledge that can help you decide
of our knowledge, at the time of printing. Dispute
whether to seek professional help in solving
resolution contents are offered solely as possible
on-the-job conflicts
options when considering how to resolve workplace
• connect with further information and resources. disputes. The material is intended for informational
and educational purposes only and is not intended
This publication is available on-line through the Alberta as legal or other professional advice.
Learning Information Service (ALIS) website—Alberta’s
leading on-line source for career, learning and employment
ISBN 0-7785-1607-5
information. To access this and additional publications,
visit .ca/careershop
© 2004, Government of Alberta,
Human Resources and Employment
For copyright This material may be used, reproduced, stored or transmitted for
mercial purposes. However, Crown copyright is to be
information contact acknowledged. It is not to be used, reproduced, stored or transmitted
mercial purposes without written permission from the
Alberta Human Resources and Employment Government of Alberta, Human Resources and Employment. This
book is not for resale unless licensed with Government of Alberta,
People, Skills and Workp