文档介绍：A Proactive but Non-obtrusive Approach to
Online Task Support
Mike LEUNG, Ji-Ye MAO
Department of Management Sciences
University of Waterloo
Waterloo, Ontario, Canada N2L 3G1
Email: ******@ or ******@
been paid to mapping online resources to users’
ABSTRACT
needs.
This research proposes a novel approach to
Therefore, the bigger challenge now is to further
providing online task support to knowledge
enhance the accessibility of codified knowledge,
workers. The basic idea is to have an intelligent
because essful knowledge management
agent observing the interaction between a user
means not only knowledge acquisition and
and puter-based application, and providing
anization, but also providing
relevant task support proactively, non-
access to that knowledge in a timely and relevant
obtrusively, and continuously. Based on the task
manner (Te’eni & Schwartz, 1999). If
context and user profile, an advice window keeps
knowledge is to inform and guide creativity, it
displaying relevant advice drawn from online
must be made available during the creative
resources and updated intermittently, side-by-
processes followed in day-to-day business
side to the task window. To explore
activities (O’Leary, 1998).
implementation strategies for the proposed
approach, an early prototype, Java Programming
Access