文档介绍：Customer Driven E-business Process Improvement
with the Process Warehouse
Beate LIST, Josef SCHIEFER, A Min TJOA
Vienna University of Technology
Institute of Software Technology
Favoritenstr. 9 – 11 / 188, A-1040 Vienna, Austria
Tel : + 43 1 58801 18830
Fax: + 43 1 58801 18899
E-mail: {list, js, tjoa}***@
Abstract merce, anisational Business
Processes, Business Process Improvement, Workflow,
The distinction between business-to-business and Data Warehousing
business-to-consumer processes has e a
commonly accepted concept in research as well as in 1 Introduction
industry. Concerning business process orientation, this
distinction is a very unfortunate choice. In our opinion, Organisations integrate their processes into inter-
the business-to-business and business-to-pany business processes in order to benefit from
concept can pared with anisation’s petitive advantage of supply chains, EDI
functional structure, . department, and is therefore (Electronic Data Interchange), just in time production,
in contradiction to the process centred approach. We virtual enterprises or other electronic business-to-
combine both concepts and focus on the ‘extended business initiatives. The ess of these process
electronic business process’, where the customer and designs depends on the co-ordination and
the entire work is involved. management of the en