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their own conditions to develop the correct road, the maximum tadapt to the need of market petition.(six) seriously study the policy for policy. Serious research about social support the development of cultural undertakings in the country and the XX policy, especially the policy of industrial development, financial investment policy, financial policy and tax policy, and actively seek policy, projects and funds, enterprise and industry group mission to promote leapfrog development.
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目    录
前  言
第一章    XXX酒店 ………………………………………………………………6
一、XXX酒店简介 …………………………………………………………
二、XXX酒店企业文化 ……………………………………………………
三、酒店组织机构图 ………………………………………………………
第二章    营销部 …………………………………………………………………8
一、营销部组织构造………………………………………………………
二、营销部岗位职责………………………………………………………
三、营销部工作流程………………………………………………………
第三章    房务部 …………………………………………………………………28
一、房务部组织构造………………………………………………………
二、前厅岗位职责…………………………………………………………
    前厅工作流程和标准…………………………………………………
    前厅工作流程图………………………………………………………
    紧急情况控制程序……………………………………………………
三、客房岗位职责…………………………………………………………
    客房工作流程和标准…………………………………………………
    客房工作流程图………………………………………………………
四、保洁岗位职责…………………………………………………………
    保洁工作流程和标准…………………………………………………
第四章    餐饮部 ………………………………………………………………133
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their own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigorously promote the brand. To establish brand awareness, awareness of the use of brand, brand value, brand acquisition performance, enhance the petitive strength. Concentrated manpower, careful planning, packaging and publicity of a number of unique, market influence and coverage of the brand, the implementation of key breakthroughs, to enhance the petitive strength, walking business road the pe