文档介绍：HTB An Even Better Manager HP 30/11/2004 12:18 Page 1
HOW TO BE
AN EVEN
BETTER
MANAGER
HTB An Even Better Manager TP 30/11/2004 12:18 Page 1
HOW TO BE
AN EVEN
BETTER
MANAGER
plete A–Z of Proven
Techniques & Essential Skills
Sixth Edition
MICHAEL ARMSTRONG
London and Sterling, VA
Masculine pronouns have been used in this book. This stems from a desire to avoid ugly
and cumbersome language, and no discrimination, prejudice or bias is intended.
Publisher’s note
Every possible effort has been made to ensure that the information contained in this
book is accurate at the time of going to press, and the publishers and author cannot
accept responsibility for any errors or omissions, however caused. No responsibility for
loss or damage occasioned to any person acting, or refraining from action, as a result of
the material in this publication can be accepted by the editor, the publisher or the author.
First published in Great Britain in 1983, entitled How to be a Better Manager
Second edition, 1988, entitled How to be an Even Better Manager
Third edition 1990
Fourth edition 1994
Fifth edition 1999
Sixth edition 2004
Apart from any fair dealing for the purposes of research or private study, or criticism or
review, as permitted under the Copyright, Designs and Patents Act 1988, this publication
may only be reproduced, stored or transmitted, in any form or by any means, with the
prior permission in writing of the publishers, or in the case of reprographic reproduction
in accordance with the terms and licences issued by the CLA. Enquiries concerning
reproduction outside these terms should be sent to the publishers at the undermen-
tioned addresses:
120 Pentonville Road 22883 Quicksilver Drive
London N1 9JN Sterling VA 20166-2012
United Kingdom USA
© Michael Armstrong, 1983, 1988, 1990, 1994, 1999, 2004
The right of Michael Armstrong to be identified as the author of this work has been
asserted by him in accordance wi