文档介绍：物流快件流程优化
actively carry out the law on civil air defense education, drawn out of the air defense in Pingliang cAdhere to the
actively carry out the law on civil air defense education, drawn out of the air defense in Pingliang city Building under easy fare, daily special inspection and regulation, overfulfilled the province upper and lower knots of up to 500,000 yuan fee collection tasks. 5, further standardize internal management, improve staff quality. Adhere to the
包装未达到标准，须要求客户改进包装,并指导顾客如何进行包装,如果客户拒绝或无法改进包装。(A、如客户拒绝或无法改进包装，需向客户解释并致歉表明无法收取，并致电客服部备案B、如客户坚持要进行寄递，需要求客户在面单上写上：“因本人提供的包装不合格，本人同意货物损坏后，无需赔偿”字样，并由本人签名)
通过解决上面的问题,我们可以优化收件员在客户处的作业流程,SF中的客户处的作业流程。
SF中的现有流程如图5-2
图5-2
通过上面的分析,我们可以直接将异常处理这一部分去除,,我们也大大的简化了收件员的作业内容。
优化后的流程如图5-3
actively carry out the law on civil air defense education, drawn out of the air defense in Pingliang city Building under easy fare, daily special inspection and regulation, overfulfilled the province upper and lower knots of up to 500,000 yuan fee collection tasks. 5, further standardize internal management, improve staff quality. Adhere to the
actively carry out the law on civil air defense education, drawn out of the air defense in Pingliang city Building under easy fare, daily special inspection and regulation, overfulfilled the province upper and lower knots of up to 500,000 yuan fee collection tasks. 5, further standardize internal management, improve staff quality. Adhere to the
actively carry out the law on civil air defense education, drawn out of the air defense in Pingliang city Building under easy fare, daily special inspection and regulation, overfulfilled the province upper and lower knots of up to 500,000 yuan fee collection tasks. 5, further standardize internal management, improve staff quality. Adhere to the
下单流程
开始
收件准备
上门收件
业务操作
快件运输
收件交单
图5-3 优化后流程
其中每个流程的作业内容,如表5-1
表5—1
下单流程
⑴业务员确认客户寄递的