文档介绍：Engaging Employees
What It Takes and Why It Matters
Darryl Roberts
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April 12, 2005
Today’s Topics
Understanding the market and workforce issues
Defining engagement: what it is, how to get it and why it matters
Identifying the priorities for ess
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Understanding the Market and Workforce Issues
© 2005 Towers Perrin
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In the larger context of business today, there are a number peting forces putting pressure on employers and employees alike
Employer Needs
Enhanced growth/performance
Lower cost and risk
Innovation and quality
Customer intimacy
Flexible, “on demand” workforce
Global mobility
Employee Needs
Financial security
Inspiring leadership
Challenging work
Involvement and control
Information and knowledge
Work/life effectiveness
Demographic Forces
Aging workforce
Increasingly diverse workforce
Changing patterns of retirement
Increased job mobility
Potential shortage of skilled workers and possible over-supply of unskilled workers
Anticipated dearth of leadership
Market Forces
Globalization
petition
Governance pressures
Transforming technologies
M&A
Outsourcing
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Market forces are causing business strategies to evolve and be increasingly reliant on people
Note the movement to a greater focus on customer service and innovation
39%
19%
11%
20%
11%
30%
22%
5%
35%
8%
Past Three Years
Next Three Years
Operational Excellence
Innovation Leadership
Cost Leadership
Customer Service
Other/Don’t Know
Dominant Business Strategy: Past/Next Three Years (All Regions)
Source: Global Rewards and Performance Management Challenges, Towers Perrin, 2003.
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Demographic forces: At the heart of the issue is the aging of the workforce which will result in a profound labor gap (7 to 10 million by 2010 and 21 million by 2020 in the .)
Source: David Ellwood/Aspen Institute’s