文档介绍：The Exceptional Manager
What You Do, How You Do It
Management is….
The pursuit anizational goals efficiently and effectively through others.
Efficiency
Effectiveness
Automated Phone Systems
Federal Contractors
UNLV
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Modern Management Challenges
Managing petitive advantage
Innovation, responsive to customer demands
Service/Quality
The first law of business is take care of the customer
Consider works—ABC, NBC, CBS, FOX
What Managers Do: The Nature of the Job
A manager relies more on verbal than on munication
A manager works long hours at an intense pace.
A manager’s work is characterized by fragmentation, brevity, and variety
What Managers Do: The Four Principal Functions
Figure
Question?
Laura runs a sales and expense report at the end of each work day. Which management function is she performing?
anizing
Controlling
Planning
Managerial Roles
The Skills Star Managers Need
Technical skills
the job-specific knowledge needed to perform well in a specialized field
Conceptual skills
the ability to think analytically, to visualize anization as a whole and understand how the parts work together
The Skills Star Managers Need
Human skills
the ability to work well in cooperation with other people to get things done
Motivation to Manage
the desire/energy to be in charge
Management Theory
Essential Background for the essful Manager