文档介绍：2013 年经销商运营评价表 2013 FAW - VW Dealer Operation Evaluation ( 45) 2014 年经销商运营评价表 2014 FAW - VW Dealer Operation Evaluation ( 28) 变化点 adjustmen t 类型 Type 评价项目 Evaluation Items 评价内容 evaluation Content 类型 Type 评价项目 Evaluation Items 评价内容 evaluation Content 数据评价 Data evaluatio n 订单管理 Order Management 订单执行情况 Order Implementation Rate 删除指标 indexes cancelled plaint management 投诉响应率 Response plaint rate 调整至第 33 条款 to index 33 试乘试驾车辆配置 the equipped test drive vehicles 配置数量 equipped amount 调整至基本项(b)to Basic Item (b) 基本项 Basic Item a授权车型全部展示 Show all ofthe authorization models 新增 newly added b试乘试驾车配置数量和车型符合要求 Setting oftest drive demo cars fit requirement c 依照《运营评价表》,按月度开展内审,记录完整,文件充分 internal audit per month,and documents plete 新增 newly added 现场评价 Field evaluatio n 展厅形象管理 showroom image management ( 10% ) 评价项 Evaluati on Item 展厅形象管理 showroom image management(16%) 展厅环境 showroom environment clean without obvious stains (4 分)展厅环境 showroom environment :经销商外环境干净整洁,塔标、牌匾和 LOGO 无缺损 Outside: tidy and nodefects oftower beacon ,plaque ,Logo(5') 、无污渍,洗手间保持整洁 showroom clean without stains and washroom istidy (4分) 、设施完善且维护良好(2分) customer restroom istidy and facility ingood condition and well - maintained (2points ) :展厅、洗手间、用户休息区整洁、装饰美容间、设施完善且维护良好 Inside:keep showroom, washroom, customer restroom tidy, facility well working.(5') 合并指标 bining 展车 Display car