文档介绍：C:\Documents and Settings\szhou\Local Settings\Temporary Files\OLKC\FM-TXTSOP-06- \18July2005 Intertek Shanghai – Textile Testing Division PLAINT FORM 客户投诉调查表 No. : _______________ Received by( 受理人):D ivision ( 部门): Textile Testing Division Date Rec'd ( 日期):// Time Rec'd ( 时间):: INFORMATION ON CUSTOMER ( 客户资料) Company Name : 公司名称———————————————————— Position/Department (if available): 职位/ 部门( 适用时) ——————————————— Contact Person: 联系人——————————————————— Contact Telephone / FaxNo: 联系电话/传真———————————————— COMPLAINT DETAILS ( 投诉内容) COMPLAINT INVESTIGATION DETAILS ( 投诉调查情况) Investigation By ( 调查人):// Investigation Date ( 调查日期): ________________ FOLLOW-UP ACTION PLAN (Rectification/Preventive Action taken or to be taken) 跟进行动计划(已采取或将要采取的纠正或预防措施行动) Action by( 实施人): plet ion Date ( 完成日期): ___________________ SETTLEMENT PLAINT ( 投诉处理) Yes ( 是) No ( 否) Reason ( 原因) __________________________________________________________________________ Rectification / Preventive Action taken as above mentioned ( 已采取上述纠正或预防措施行动) Letter replied to plainant, Reference No. ( 已书面回复投诉者,记录编号) ___________________________________________