文档介绍：主题: Power failure policy& procedure POLICIES AND PROCEDURES 规章制度和程序 Ramada Plaza Hangzhou Haihua 华美达广场杭州海华大酒店 E FFECTIVE: 生效日期: 2013 PREPARED BY: ____ 拟稿: security Manager NUMBER: SEC1006 编号: SEC1006 APPROVED BY : 批准: General Manager 突发停电及计划停电预案 Power failure policy& procedure Purpose 目的: In order to guarantee the security of guest and staff, to reduce the guest ’s panic to the minimum point at the same time when the hotel has the accident power failure, we draft a revised policy and procedure on the basis of the old Power Failure Policy and Procedure. 当酒店发生停电事故时,为保证客人及员工的安全,同时减少客人的恐慌,现对原有突发停电及计划停电预案进行修改,并重新拟定以下处置预案: Manager on duty 值班经理: 1) Manager on duty must arrive at the lobby at once, report to general manager immediately, and start to monitor the situation according to our power failure procedures, and at the same time, explain to the guests using a reasonable excuse. 值班经理火速到达大堂, 立即报告总经理( 除休息日外白天由总经理负责), 并根据预案, 进行指挥停电的处理,同时做好客人的解释工作 2) Only MOD should contact ENG to establish reason and updated status. 值班经理需及时联系工程部,查找出原因和更新状态。 3) MOD to inform GRM and operator 值班经理需及时通知宾客关系经理和总机。 4) When the night the p ower failure , MOD is responsible for the allocation of personnel to control each floor elevator. 夜间停电,由值班经理负责分配人员对各楼层电梯口进行管控。 SEC 保安部: 1) Besides the control center, fire control and main entrance, the rest security 主题: Power failure policy& procedure s