文档介绍：卓越护理
Directness直接
Person to person 个体对个体
Descriptive language 描述性的语言
Honest 诚实
Rich intion, denigration and abuse of all kinds
不允许有威逼, 破坏名声,滥用权利
Assumes every human being has value and their own unique contribution
假定每个人都是有价值的，有他们独特的贡献
Illustration # 3, can’t start IV
Dr. Zhong, your staff ordered TPN for Mr. Wu, bed three, room 6, Tomorrow, patient is going to have the surgery,the physician suggest to put a central line, but our APN nurse feel it is the difficulty case for her to do this procedure because the patient’s short. Could one of your staff help us?
钟医生，外科医生为吴先生，6号房间3号病床，开了TPN医嘱，病人后天要手术，医生说今天就要给病人深静脉留置进行TPN治疗，但我的护士觉得这一病人头颈短，在病区内做深静脉置管较危险，因而，你能否请你的麻醉师帮我们一下
Thank you for mentioning the problem. I will ask our anesthesiologist to deal with the issue. Please ask your nurse staff send the patient to the operating room in a few minutes.
谢谢你提出这个问题，我会叫我的麻醉师帮助你们，请马上把病人送到手术室。
Illustration # 4, can’t start IV
, Your staff ordered intravenous antibiotics for ,bed three, room 6, for his cholecystitis, but our staff has not been able to start an we tried several times and we were thinking a central line might be preferable in this patient anyway. Our advanced practice nurse who usually would put in a central line is away this week with the Gobi March. Could one of your staff help us?护士长: 李医师,你医生为6号房间3号床病人开了静脉内抗菌素治疗，但我的员工无法开通静脉，事实上我们已试了几次。但我想对这个病人来说做深静脉置管更好，我们的临床高级护士通常能置深静脉，但这次她不在医院，你们的医生能帮我们一下吗？
I heard about the problem. Could one of your staff help us?
李医生: 我已听到了这个问题，我们能到办公室去谈一下吗？
Yes, of course
护士长:当然可以
例4 不能开通静脉
Dr. Li speaking: I just came from the patients room and the family is quite unhappy with the new nurse who could not start the IV. Do you know why none of our more experienced nurses were available to able to help here after her first attempt when the family began complaining?
李医师：我刚从病房里出来，对我们新护士不能开通静脉，家属很不开心，你知道为什么新护士一针不成功时，在家属开始抱怨前，没有老护士去帮那位新护士。
Nurse Manager: Actually, I w